Shipping policy

Shipping Policy

Processing time. In-stock orders ship within 1 to 2 business days. During periods of high order volume, please allow an additional 1 to 2 business days. Special-order and pre-order items ship once received from the manufacturer, and we will advise expected timing.

Canada. We ship with Canada Post, Purolator and other carriers. Rates are calculated at checkout. Eligible dental products qualify for reduced flat-rate shipping on orders of $400 or more. A signature may be required on orders over $300, and orders of $640 or more are insured.

United States and international. Rates are calculated at checkout. Most products ship duty free, and where duties apply they are typically included in your shipping quote. For destinations where our carriers cannot prepay duties, we will contact you before processing your order so you can decide whether to proceed or cancel.

Local pickup. Pickup is available at 21-2601 Matheson Blvd E, Mississauga, ON, Monday to Friday, 9am to 5pm. Please wait for your ready-for-pickup email before coming in. Orders are held for 2 weeks. After that, we will contact you with a reminder and shipping options. If we do not hear back, or you no longer want the order, it will be cancelled and refunded.

Damaged shipments. Contact support@candent.ca within 7 business days of delivery, with photos of the item and packaging.

Lost shipments. If tracking shows your parcel as delivered but you did not receive it, contact us. We will open a carrier investigation, which can take 3 to 4 weeks, before reshipping or refunding.

Large items and freight. Oversized items may ship by freight. We will contact you if delivery arrangements are needed.

Offline and account orders. Shipping terms are as stated on your quote or invoice.

Questions: support@candent.ca or 905-629-7688.